Insights

What your team actually wants to know.

Lumen aggregates questions across spaces (privately, of course) so you can fix documentation gaps before they become 1:1s.

Questions this week

2,184

+12%

Avg satisfaction

4.6 / 5

+0.2

Coverage

91%

+3 pts

Uptime

99.98%

—

Top questions, last 30 days

1
How do I request access to the staging database?
Answered mostly from Engineering
142+18%
2
What's our policy on vendor security reviews?
Answered mostly from People Ops
96+9%
3
Which dashboard shows weekly active orgs?
Answered mostly from Product
88-4%
4
Steps to rotate a production API token
Answered mostly from Engineering
71+32%
5
Where is the latest competitor battlecard for Glean?
Answered mostly from Go-to-Market
64+12%
6
Parental leave policy in Germany
Answered mostly from People Ops
41+21%

Knowledge gaps

Questions Lumen couldn't fully answer — promising candidates for a new doc.

Refund eligibility for annual plans
High
38 asks in last 30 days
On-call rotation rules during a freeze
Medium
22 asks in last 30 days
Office WiFi guest network credentials
Low
17 asks in last 30 days